Upcoming: Payments Boot Camp™

May 21-23, 2024 - Virtual >

Sept 24-26, 2024 - Virtual >

Payments Boot Camp™ Intensive

July 30, 2024 - Virtual >

November 6, 2024 - Virtual >

Advanced Workshops

Payments & Fraud Prevention - Sept 13-Nov 15, 2024 - Virtual >

Payments and Fraud Prevention Certification Preparation

$1600 Non-MRC Members / $1200 MRC Members (CPFPP exam fee not included)

We know that the global payments industry is complex and ever-evolving. Alongside it, fraud is steadily increasing and the two topics are intertwined. Curating the best team of payment and fraud prevention professionals is not just a competitive edge, but is table stakes when it comes to protecting your organization’s profitability.

Welcome to the Payments and Fraud Prevention Certification Preparation Course, designed to assist** in preparing professionals who are seeking to demonstrate their command of payment and fraud knowledge by obtaining the Merchant Risk Council’s Certified Payments and Fraud Prevention Professional (CPFPP) certification.

This credential, the first-ever in our industry, serves as verified proof of expertise and as a hallmark of professional achievement. Earning the CPFPP designation distinguishes individuals in these rapidly growing industries, setting them apart as professionals equipped to address the evolving challenges of payments and fraud prevention.

**While preparatory exam courses are beneficial for review and consolidation of knowledge, success in exams is a multifaceted outcome influenced by various factors, and no course can guarantee success on its own. Students should complement preparatory courses with self-directed study, review of provided exam study guides and a comprehensive understanding of the subject matter to increase their chances of success. More information on eligibility requirements for the exam can be found here.

Register now for the next Certification Preparation

Payments and Fraud Prevention Certification Preparation </br>Sept 13 – Nov 15, 2024 </br>Virtual

Payments and Fraud Prevention Certification Preparation
Sept 13 – Nov 15, 2024
Virtual

A 20-hour, 10-week course to assist in preparing professionals who are seeking to obtain the MRC Certified Payments and Fraud Prevention Professional (CPFPP) certification.

Agenda

Payments Industry Introduction

Payments Key Concepts - 1:00 Hour

Understanding Volumes - Count vs. Amount, Country Variation
Payments System Triad - Rules, Processing, and Brand
Payments System Stack - How the pieces fit
Push and Pull Payments - Definition, examples, and implications
Transaction Economics
- Bank fees, network assessments, and interchange
- Fixed fees, ad valorem fees, and basis points
Risk and Fraud - They’re not the same thing
Chain of Liability - Payment guarantees, who takes what risks

Payments Industry Overview - 1:00 Hour

Digital Core Systems - Cards vs. A2A Payments
Non-Core Systems - Wallets, BNPL
Domains of Payments - How Use Cases Differ
Stakeholder Overview - Categories and Roles
Payments Providers – Banks vs. networks vs. processors vs. PSPs
Global Payments - Key Concepts

Card Payments

Card System Fundamentals - 1:00 Hour

Historical and Contemporary Card Value Chains
Role of Network, Role of Issuer, Role of Acquirer, Role of PSP
Acceptance Environment - Card Present (CP) vs. Card Not Present (CNP)
Chain of Liability in Card System
Card Product Structure - Physical vs. Digital vs. Virtual Cards
Card Acceptance Fundamentals
Agreement Alternatives for Merchants - Acquirer vs. ISO vs PayFac
Card Network Rules, Mandates, and Penalties
Connectivity Alternatives for Merchants
- Direct vs. Processor vs Gateway
- ISO vs. Proprietary Message Formats

Transaction Handling - 1:00 Hour

Dual Message vs. Single Message Processing
Auth, Clearing, Settlement - Definitions, Data Flows, Special Conditions
Authorization Return Codes
Capture, Partial Capture, Multi-Auth Capture
Void, Reversal, Refund, Partial Refund
Zero Dollar Auth, Partial Auth
Identifying Card Product Types

Card Economics and Cost of Payments - 1:00 Hour

Key Components - Interchange, Assessments, and End-Party Fees
Interchange Model w/ Examples
Merchant Discount Fee - Interchange Plus vs. Bundled
Interchange Variation Around the World
Downgrades, Behavioral Fees, Penalty Fees

Cross Border Card Processing and FX - 1:00 Hour

Cross Border Processing - Overview and Key Concepts
Basic Cross-Border Processing Model
Interchange and Assessments on Cross-Border Transactions
Dynamic Currency Conversion (DCC) Processing Model
DCC Rules, Examples, and Where It Fits
Multi-currency Processing for Online Merchants

Digital Payments -1:00 Hour

Digital Payments Building Blocks
- EMVCo Tokenization
- Tokenization Use Cases
- QR Code Fundamentals
Digital Payments: In-Store vs. In-Browser vs In-App
Digital Wallets
- Passive Wallets - Apple Pay, Google Pay, etc.
- Staged Wallets - PayPal, Alipay, WeChat Pay, etc.
Managing Digital Credentials

A2A Payments

ACH Processing Fundamentals - 1:00 Hour

ACH Value Chain and Processing Model
Using Fintechs to validate account ownership and balance
Same Day ACH Models and Implications
Chain of Liability in ACH
Managing ACH Risk Exposures in Direct Debit
Third Party Sender (TSP) vs. Third Party Service Provider (TPSP)

Fast Payments Fundamentals - 1:00 Hour

Fast Payments Value Chain
How Fast Payments Work
- ISO 20022 Messaging Format
- Overlay Model
- Request for Payment
Fast Payments Risk Exposures
Fast Payments in the US - Zelle, RTP, FedNow
Fast Payments Around the World - Pix (Brazil), UPI (India)
- Global Card Push Payments - Rules, Economics

Payments Risk Management

Payments Risk Fundamentals - 1:00 Hour

Risk vs. Payments Risk vs. Payments Risk Management
Risk Management by Stakeholder
Payments Risk Taxonomy
- Business Risks w/ Examples
- Legal Risks w/ Examples
- Settlement Risks w/ Examples
Payments Risk and Information Security
Fraud is an Outcome, Not a Risk
- Risk Management Tenets

Card Fraud - 1:00 Hour

Fraud – Definition, Nature, and Patterns
Fraud Vector Management
Third Party vs. First Party Fraud
Internal vs. External Fraud
Fighting Fraud across the Card System
Card Fraud Classifications and Controls
Global Card Fraud Losses (cut by US only, cut by CNP only)
PCI-DSS, Vaulting, and Hosted Checkout Flows

Risk Mitigation for Merchants - 1:00 Hour

Determining Fraud Patterns
Fraud Prevention Policies and Controls
Fraud Threats by Method and Across Vector
Merchant Fraud Mitigation Tools
- Role of Rule-Based Systems and Machine Learning Models
- Risk Provider Framework
Payments Security and Compliance

Back Office Operations

Chargeback Management - 1:00 Hour

Chargebacks vs. Refunds
Chargeback Reason Codes
Chargeback Fundamentals w/ Examples
- Fraud Chargebacks
- Service Chargebacks
- Administrative Chargebacks
Merchant Representment Strategies
Compelling Evidence
Pre-Arbitration and Arbitration
Chargeback Deflection Strategies - Ethoca and Verifi
Chargeback Fees and Success metrics

RFPs and Contract Best Practices - 1:00 Hour

Managing Payments RFPs
Standard Contract Components
Standard Fees - Negotiable and Non-Negotiable
Contract Best Practices
Vendor Management

Payments Metrics and KPIs - 1:00 Hour

Payments Metrics vs. Commerce Metrics
Basic Payments Metrics
- Average Ticket (by Method, by Geography)
- Auth Rate and Decline Rate (by Method, by Geography)
BIN Level Analysis Techniques
Recurring Payment Metrics
Total Cost of Payments Acceptance

Fraud Management Metrics - 1:00 Hour

Acceptance Rate
Manual Review Rate
Decline Rate vs. Catch Rate
Chargeback ratios, thresholds, and fees
Dealing with False Positives

Payments Optimization

Domestic Payments Methods - 1:00 Hour

Domestic Payments - Definitions and Rationalization
Commonalities and Variation by Market
Notable Methods in Key Markets
Direct Debits and Mandates
Cash Voucher Systems

Cross-Border Payments Acceptance - 1:00 Hour

Cross-Border Acceptance Models
- Motivations and Benefits
- Challenges and Requirements
Cross-Border Card Acceptance
- Acceptance Rules in Key Domestic Markets
- Local Acquiring Specialist
Key Regulatory Variation by Market

Strong Customer Authentication (SCA) - 1:00 Hour

Role of SCA in PSD2
Two-Factor Authentication
SCA Compliance Scope and Exempted Use Cases
3-D Secure and Card Network Products
SCA Key Issues and Global Expansion

Transaction Routing Optimization - 1:00 Hour

Debit Card Routing in the US
PINless Debit Fundamentals
Cross-Processor Orchestration

30,000+ Glenbrook Payments Boot Camp^TM workshop participants

Attending companies include fintechs, networks, banks, technology providers, investors, and more.

Attending Companies

Customer Testimonials

“The Payments Boot Camp^TM has done an amazing job at giving me a broader understanding of the payments industry in an easy to digest and engaging format.”

– Tessa Dill Money Solutions Specialist – Payments, Shopify

See More Testimonials

Key Payments Terminology

All the key terms explained on one place.

Glenbrook Press

Comprehensive books that detail the systems and innovations shaping the payments industry.

Expand Your Knowledge

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