Each team member at Glenbrook is both a consultant and an analyst with unmatched insight and knowledge of financial services technologies. As analysts, we track a number of related markets to assess trends, surface opportunities, and identify threats to our clients in the financial services industry. As consultants, we focus our knowledge and real-world experience on your specific needs, offering recommendations that reflect your situation.
We have senior-level operating experience with some of the top firms in the financial services and technology industries, including Accenture, Amazon.com, Citibank, Digital Equipment, First Data, IBM, McKinsey, and Visa. We have worked extensively with startups and spinoffs, helping them get to market quickly and penetrate the financial services marketplace. Our relationships with senior management in financial services, Internet infrastructure, and security firms allows us to gain new insights into the most pressing problems and opportunities facing our clients.
Carol Coye Benson
Carol offers clients over 25 years of experience in product, marketing, and strategy development with leading financial services providers in both wholesale and retail banking. She has offered management direction to companies providing corporate cash management, security and authentication, and payment systems processing.
Before founding Glenbrook Partners, Carol served as a managing director of the Global Institutional Services division of Deutsche Bank (previously Bankers Trust), where she oversaw marketing, client online services, and Internet development. At Visa International, she led a group conducting early work on the use of credit cards online, and a project that pioneered database marketing and related consumer-privacy issues. Carol also founded and managed Visa's European product-development office, where she led a series of electronic-commerce and chip-card projects designed to bring European banks online. Prior to her career with Visa International, Carol spent twelve years with Citibank, where she managed the development and market introduction of new payments products. Carol began her career as a corporate lending officer for large multinationals at both Bank of America and Citibank.
In addition to her work as a consultant, Carol is the Partner in Charge of Glenbrook's Payments Boot Camp program. This unique program provides executive training for professionals in the payments industry. Glenbrook Payments Boot Camps are held throughout the year both as public events and as customized, private sessions for clients.
Bryan brings an unusually comprehensive perspective to his consulting practice, having worked as a senior executive, security analyst, and strategy consultant during his 20-year career in financial services. He has developed new strategies and innovative business models for banking technologies ranging from ATMs and debit card acceptance to bill payment and payroll check cashing.
Before joining Glenbrook, Bryan served as vice president of strategic development for Cyota, overseeing the company’s relationships with strategic partners including payment processors and card associations. Prior to that, he worked for First Data Corporation (FDC) as senior vice president for deposit access products at First Data Merchant Services. Earlier in his career, Bryan established the Electronic Banking Division as a senior vice president at NatWest Bancorp in New York. There he had responsibility for the bank’s off-premise ATM network, debit card issuance, and online banking. Bryan also served as chief financial officer and head of business planning for NatWest’s retail bank and performed similar duties within Citibank’s New York retail banking network. He has also worked as an equity research analyst, covering large capitalization banks stocks at Morgan Stanley, and he began his career as a consultant at McKinsey & Company, managing strategy development engagements for large financial institutions.
With more than 25 years experience in the payments industry, Jay brings a pragmatic approach to issues confronting clients in the rapidly changing world of payments. Before joining Glenbrook, Jay headed Global Payments at Amazon.com where he was responsible for this prominent e-tailer's acceptance strategies and operations.
Before joining Glenbrook, Jay headed Global Payments at Amazon.com where he was responsible for this prominent e-tailer's acceptance strategies and operations. Prior to Amazon.com, he served as vice president of Product, Operations and Client Services at eCash Technologies, an online payments alternative, delivering and operating unique stored value solutions to both merchants and financial institutions. Jay also headed eFund's SCAN product group, expanding the breadth of this service offering through strategic partnering and product innovation.
Jay began his career in payments at Seattle First National Bank, where he was responsible for merchant bankcard services, implementing and operating the Pacific Northwest's largest point of sale network. Following this experience, Jay had an extensive career at Visa, leading implementation of several strategic projects as well as the launch and growth of several of Visa's acquirer services, including his role as the founding operations officer in Merchant Bank Services, Visa's original acquirer processing company.
Linda brings over 20 years of experience in both payment systems and identity federation governance and policy, as well as payment technologies. She has managed large global payments processing, created payments and technology strategies, and hammered out policy and governance issues in both the payments and identity spaces.
Before joining Glenbrook, Linda was a founding executive of Ping Identity where she worked with leading industry groups and commercial adopters of identity federation to create effective business frameworks for federation. Prior to Ping, she served as an executive vice president of Visa International for the global Visa payments systems, and Electronic Commerce initiatives, and was the founding policy and strategy officer of Inovant, Visa’s wholly owned payments processing arm. Linda had responsibility for all Visa systems, including the online real-time authorization system and the global clearing and settlement systems.
Russ is an industry pioneer in the commercial use of Internet technologies. He offers clients a strong background in strategy development, market development, and product management. He tracks emerging payment technologies and lectures throughout the world on commerce technologies, Internet business models, and online marketing techniques.
Before joining Glenbrook, Russ was a general partner with The NuVantage Group, an innovation-to-market consulting group, where his clients included CommerceNet and the Financial Services Technology Consortium (FSTC). Before that, he served as director of emerging technologies for Compaq's corporate research group, where he oversaw the development of the MilliCent micropayment system. Russ continues to track emerging payment technologies and lectures throughout the world on commerce technologies, Internet business models, and online marketing techniques.
With more than 30 years' experience in information technology — as a technologist, senior executive, board member, venture investor, consultant, advisor, and mentor — Scott brings seasoned judgment and a unique business perspective to his work with Glenbrook.
Earlier, Scott was group executive vice president at First Data Merchant Services. Scott also was group executive vice president at Visa International, where he led the development of Visa's global payment systems strategies, including Visa's research and development initiatives related to card payments, Internet payments and advanced card technologies. Scott began his career as a systems engineer with IBM where he held a series of technical management and product planning positions over the course of seventeen years.
Dennis draws on more than 20 years of experience in the financial services industry to help clients apply systems technology to business problems. With Glenbrook, Dennis leverages his background in card acceptance and consumer point-of-sale environments to bring a merchant perspective to the firm's research efforts.
Before joining Glenbrook, Dennis worked with Schoolpop, developing a card-based loyalty program that was embraced by more than 22,000 schools and 250 merchants. He served as a senior vice president at Visa International, where he oversaw international card acceptance. Earlier at Visa, Dennis managed a team of 200 systems developers supporting Visa's POS processing business. Dennis has worked as the managing partner of a systems consulting firm and has held management and staff positions in IBM's large-systems marketing division.
Jim brings nearly a decade of consulting experience, helping executives in financial services solve business problems and exploit new opportunities where emerging technology is an enabler. Jim's diverse background in technology, payments, security, and fraud is of great benefit to his clients.
Before joining Glenbrook, Jim was director of technology initiatives and project development for the Financial Services Technology Consortium (FSTC), where he was responsible for the organization's project development and strategy. Focusing on identifying opportunities and gaining support for collaboration, Jim launched more than twenty industry-level initiatives in such areas as online security and fraud, identity management, biometrics, check imaging, treasury services, and business continuity. Before joining FSTC, Jim was an associate with Princeton Consultants. Jim is a graduate of Princeton University.
Allen's analysis work is informed by more than 20 years of experience as a consultant and executive at leading financial services and Internet companies. Before founding Glenbrook, he worked in new product development, channel strategies, and pricing in the point-of-sale, e-Commerce, mobile commerce, and money transfer markets. Allen worked at First Data Corporation as senior vice president of product development and marketing with overall responsibility for POS, Internet, and back office products in First Data's multi-billion dollar merchant processing business.
Before joining FDC, Allen was a vice president at Visa USA, where he oversaw merchant pricing (interchange) and new market development. He served as Senior Manager in Accenture's Strategic Services practice, where he led strategic planning, operations, marketing, and product development engagements and was one of the firm's worldwide payments experts. In addition, he was a founder and vice president of business development at BarterTrust (acquired by Intagio.com), a business-to-business exchange serving 50,000 client companies.
Allen's current area of focus is the rapidly changing landscape of both physical and ecommerce products and technologies from the merchant, processor, consumer, and card system perspectives. He works with dozens of the largest ecommerce and physical world merchants and their technology providers, as well as the credit and debit/POS card networks, acquirers, and venture capital investors focused on emerging payments opportunities.