Before founding Glenbrook Partners, Carol was a managing director of the Global Institutional Services division of Deutsche Bank, in charge of marketing, client online services, and Internet development. At Visa International, she led a group conducting early work on the use of credit cards online, and a project that pioneered database marketing and related consumer-privacy issues. Carol also founded and managed Visa's European product-development office, where she led a series of electronic-commerce and chip-card projects designed to bring European banks online.

Prior to her career with Visa International, Carol spent twelve years with Citibank, where she managed the development and market introduction of new payments products. Carol began her career as a corporate lending officer for large multinationals at both Bank of America and Citibank.

In addition to her work as a consultant, Carol is the Partner in Charge of Glenbrook's Payments Boot Camp program. This unique program provides executive training for professionals in the payments industry. Glenbrook Payments Boot Camps are held throughout the year both as public events and as customized, private sessions for clients.